FAQ

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PRICING

Where do I see the pricing?


You can view the pricing on the pricing page




What is the next Deadline Date?


We don't have deadline dates. Order whenever you want to. Shipments are frequent - approximately every 2 weeks.

















HAZMAT

Is it ok for me to ship to you a lithium battery or a can of spray paint?


These types of items are not permitted on an airplane and they are categorized as HAZMAT (Hazardous Material). For a list of types of hazardous materials please read the DISCLAIMER page. If you ever have any questions about something you want to send - if you are not sure - just send us a chat message. The chat button is at the bottom right of the page you are on.





NOTIFY US

Is it important that I enter each different item in a separate NOTIFY US form?


It is important because different items need to appear on different lines in the Manifest. Also, when we receive each item we check it off, so different line item entries makes this possible.




When entering the NOTIFY US form can you tell me how much detail to put into the description of the item I just ordered?


Please keep it short because your description has to fit into a short field on the Manifest. Here's an example: NATURELO Whole Food Multivitamin for Men - with Vitamins, Minerals, Organic Herbal Extracts - Vegetarian - for Energy, Brain, Heart, Eye Health - 120 Vegan Capsules can be shortened to this: Naturelo multivitamin Also, PLEASE DO NOT ENTER ALL CAPITOL LETTERS BECAUSE IT TAKES UP TOO MUCH ROOM.





ARRIVALS

If I order today when am I going to receive my item(s)?


You will never hear us tell you a date of expected arrival of your item(s). ​ There are factors effecting the arrival date that are beyond our control. The arrival date is not predictable, for example: the time it takes for your item to arrive at our Miami location; the time it takes for your items to arrive in Guayaquil (cargo flight schedule), the time it takes for Customs to review your items which depends on the volume of items they have to review on any given day, staff availablity, holidays, etc; the time it takes for your items to arrive here by ground transportation from Guayaquil; and, time it takes to process your shipment and deliver it to you. We ship frequently out of Miami, and in general we receive shipments every one to two weeks.