This week's shipment arrived late last night. We are scheduling local deliveries for Sunday, December 4th. Invoices will not go out until the evening of December 03rd.Shipments to other parts of Ecuador will go out upon payment of invoice.
We will be unreachable by local cell phone for a period of 7 days due to cell phone needing replacement but you can reach us through the website chat box, which is always the best way to communicate with us anyway.
Please note that we no longer accept PayPal payments. Since we don't know if they will be continuing service under the same ownership or or they are going to be changing hands, or, if the company will be facing long legal proceedings we think it's best for now to not accept PayPal payments for shipments going to other parts of Ecuador for those customers who don't have bank accounts in Ecuador. We have 4 bank accounts for the convenience of our customers. If you don't have an Ecuador bank account you can still go into a bank and deposit into one of our bank accounts.
The December Raffle is posted. If you have any raffle ideas please share them with us by filling in the Rafffle Ideas form. We would love to hear your feedback.
Please include your name and USA Valet on all shipments to Miami. If there are only 3 lines to enter your address enter it this way on the first line, as an example:
John Doe USA Valet
When you receive your package delivered to you please write your name on the envelope; that way we know who to credit as paid. For other parts of Ecuador, If you have paid your invoice by deposit into one of our four bank accounts please notify us by email. If we are not notified we will not know about your deposit and your invoice will show as unpaid.
Please note that we've added the phone number for El Confesionario below so that you can call them before going there if you want to pick up your package, just to make sure that they are open when you go there. Please place funds into an envelope and seal the envelope (no ziplocks) if you are picking up at El Confesionario.
When you order items it is important to notify us that your items are coming. The NOTIFY US entries you submit become the Manifest. The Manifest is like a legal document and it has to contain everything that is arriving. If you have kids ordering things they should let you know so you can enter those things into the Notify Us form too.
Please enter each item that you are shipping to our location on a new line - press enter so that it will show up on a new line. When you have a different shipment (different tracking) submit a separate Notify Us entry.
If instead of having us deliver to you, you are picking up your package at EL CONFESSIONARIO Restaurant in Parque Calderon, please bring the correct amount in an envelope because they will not make change for you. El Confesionario is closed on Mondays and Tuesdays. They are also closed sometimes on Wednesdays, for Ecuador holidays, so, it is best to call them before going to make sure that they are open. Their number is: 099 579 5891.
We are posting little updates frequently on this page, so this is where to go to find out the latest info. Updates are also on the spanish translation of this website. We also email out a bi-monthly update to registered customers. If you have not registered please don't forget to do so, so that you will receive these emails.
If you have questions please send us a chat message - you can see it on each page at the bottom right.
In closing, a reminder to order it... you know you want it!