The strike is causing a delay in our receipt of packages, but we do not expect it to go on much longer, so do not hold up ordering the things you want to receive. Our packages are arriving as usual in Guayaquil and they are being brought to our Guayaquil office. They are being held there and as soon as the roads are opened they will be delivered to Cuenca. So, there is no reason for you to postpone ordering the things that you want to receive.
Matthew's Bagel is no longer one of our pickup locations. The pickup location for when you do not want to receive delivery to your door is El Confesionario Restaurant. Please remember that they are closed on Mondays and Tuesdays.
The June Raffle is up and the winner will be posted on June 30 at about 6PM on Thursday, June 30th.
Please include your name and USA Valet on all shipments to Miami. If there are only 3 lines to enter your address enter it this way on the first line, as an example:
John Doe USA Valet
When you receive your package delivered to you please write your name on the envelope; that way we know who to credit as paid. For other parts of Ecuador, If you have paid your invoice by deposit into one of our four bank accounts please notify us by email. If we are not notified we will not know about your deposit and your invoice will show as unpaid.
Please note that we've added the phone number for El Confesionario below so that you can call them before going there if you want to pick up your package, just to make sure that they are open when you go there. Please place funds into an envelope and seal the envelope (no ziplocks) if you are picking up at either Matthew's Bagel or El Confesionario.
When you order items it is important to notify us that your items are coming. The NOTIFY US entries you submit become the Manifest. The Manifest is like a legal document and it has to contain everything that is arriving. If you have kids ordering things they should let you know so you can enter those things into the Notify Us form too.
Please enter each item that you are shipping to our location on a new line - press enter so that it will show up on a new line. When you have a different shipment (different tracking) submit a separate Notify Us entry.
All items are shipped legally. The more you order the more frequent our shipments are!
If instead of having us deliver to you, you are picking up your package at EL CONFESSIONARIO Restaurant in Parque Calderon, please bring the correct amount in an envelope because they will not make change for you. El Confesionario is closed on Mondays and Tuesdays. They are also closed sometimes on Wednesdays, so, it is best to call them before going to make sure that they are open. Their number is: 099 579 5891.
We are posting little updates frequently on this page, so this is where to go to find out the latest info. Updates are also on the spanish translation of this website. We also email out a bi-monthly update to registered customers. If you have not registered please don't forget to do so, so that you will receive these emails.
If you have questions please send us a chat message - you can see it on each page at the bottom right.
In closing, a reminder to order it... you know you want it!